Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and D1 Performance LLC, a Virginia limited liability company (“D1 Performance,” “we,” “our,” or “us”), and govern your use of the D1 Performance websites, the D1 Performance mobile application (the “Native App”), Subscriptions, in-person training services, and all related products and services (together, the “Service”).

By creating an account, starting a trial, making a purchase, or otherwise using the Service, you accept these Terms and our Privacy Policy. If you do not agree, do not use the Service.

PLEASE READ SECTION 19 (DISPUTE RESOLUTION) CAREFULLY. IT REQUIRES MOST DISPUTES TO BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT, AND IT INCLUDES A CLASS ACTION WAIVER. YOU MAY OPT OUT WITHIN 30 DAYS AS DESCRIBED THERE.

If you allow a minor Athlete in your care to use the Service, or you accept these Terms while linked to a minor Athlete as their Parent/Guardian, you agree to these Terms on your own behalf and, to the fullest extent permitted by law, on behalf of that Athlete, and you are responsible for the Athlete’s use of the Service.

The Service supports two client roles:

• An Athlete — the person who trains with the Service and receives the Subscription entitlement.
• A Parent/Guardian — an adult who links to an Athlete’s account through a Linked Account connection, gains visibility into that Athlete’s training, and may purchase for that Athlete.

A Subscription, trial, or purchase always belongs to a specific “subject Athlete.” A Parent/Guardian who pays for a Subscription is the payer, but the Athlete holds the entitlement. A Parent/Guardian does not own or control the Athlete’s account, and a Linked Account does not create authority over the Athlete’s account beyond the visibility and purchase features the Service provides.

You must be at least 13 years old to create an account. We collect date of birth at onboarding and do not permit accounts for children under 13. If we learn that a child under 13 has created an account, we will close it and delete associated personal information as described in our Privacy Policy.

If you are under 18, you may use the Service only with the permission of a parent or legal guardian who has reviewed and agreed to these Terms. We strongly encourage every minor Athlete to maintain an active Linked Account with a Parent/Guardian. Optional Health access is off until the Athlete turns it on, and a linked Parent/Guardian can stop future Health collection at any time.

You agree to provide accurate, current information (including an accurate date of birth) and to keep it updated. You are responsible for maintaining the confidentiality of your sign-in credentials and for all activity under your account. Notify us promptly at support@d1performancetraining.com if you suspect unauthorized use of your account.

By linking to an Athlete as a Parent/Guardian, you represent that you are that Athlete’s parent or legal guardian, or otherwise have legal authority to act for that Athlete.

Linked Accounts connect a Parent/Guardian and an Athlete through an invite that the other person must accept. While a Linked Account is active, the Parent/Guardian can see the Athlete’s plan, progress, and related training information, and may start a trial or purchase a Subscription or in-person training credits for that Athlete.

• No trial, Subscription, purchase, or Founding 100 claim can begin for an Athlete who has not accepted an invite and created an account. A pending invite is not purchase access.
• Either side may end a Linked Account connection, except that a Parent/Guardian who is the active payer for an Athlete’s active Subscription cannot self-service unlink until the Subscription is canceled, billing is transferred, or our support team resolves the billing relationship.
• Purchase access is verified server-side at the time of each transaction based on the live Linked Account relationship.

D1 Performance provides a training system for football Athletes: adaptive, trainer-designed training programs, training logging, progress tracking, nutrition tools, recovery guidance, eligibility tracking, family visibility features, and — in the Northern Virginia area — connected in-person training.

• Core is software-led. Programs are trainer-designed, adaptive, age-appropriate, and safety-railed, but Core does not include ongoing review of your training by a human Trainer.
• Premium includes everything in Core plus a human-touch layer: a dedicated named Trainer and 1-on-1 video review. Premium availability may be limited by trainer capacity; when it is full, we offer a waitlist instead of selling seats we cannot staff.

We are always improving the Service. Features may change, be added, or be retired over time, and some features described as part of our long-term vision may not yet be available. We will not materially reduce the core functionality of a paid Subscription during a period you have already paid for without offering a remedy such as a prorated refund.

No outcome promises. Training results vary with effort, consistency, genetics, nutrition, sleep, and many other factors. We do not promise athletic outcomes, physical results, roster spots, playing time, recruiting attention, scholarships, or admission to any program — and no D1 Performance communication should be read as promising any of those.

We offer a two-week free trial of the Service for eligible Athletes. The trial works like this:

• No payment method is required to start the trial, and we do not collect one during the trial.
• The trial does not convert automatically. When it ends, access simply lapses unless you choose to purchase a Subscription. You will never be charged because a trial ended.
• The trial begins when it is started in the authenticated web start flow for a specific subject Athlete, and runs for 14 days from that start.
• One trial per Athlete, ever. Trial eligibility belongs to the Athlete, not to the payer, household, or device.
• The trial provides the Core-level product experience. Premium features, including the Dedicated Trainer, begin only with a paid Premium Subscription.
• Starting a trial does not reserve a Founding 100 seat or lock any price (see Section 8).

We may modify or end the trial program for future signups at any time; changes will not shorten a trial already in progress.

Paid Subscriptions are sold on our website through our payment processor, Stripe. The Native App does not sell anything in-app; purchases and Subscription management happen on the web.

Automatic renewal. Subscriptions are offered on quarterly (every 3 months) or annual (every 12 months) terms. Your Subscription automatically renews at the end of each term, and the payment method you provided is charged the then-applicable renewal price for your plan, until you cancel. The plan, price, billing interval, and renewal terms are disclosed at checkout before you pay, and your checkout confirmation is your acknowledgment of them. For annual terms, we send a reminder notice to the payer’s email address before the renewal charge.

Price lock while enrolled. Your Subscription price does not increase while you remain continuously enrolled in the same plan. Published prices step up over time for new purchases; a price increase applies to you only if you newly subscribe, change plans, or let your Subscription lapse and later return, in which case the then-current published price applies and is disclosed at checkout.

Payment issues. If a renewal payment fails, Stripe retries it over a limited period. If payment cannot be collected, the Subscription lapses and paid access ends. Applicable taxes are calculated and charged at checkout where required. You authorize us and Stripe to charge your payment method for the amounts disclosed at checkout, including renewals, until you cancel.

You can cancel a Subscription at any time, and canceling is as easy as signing up:

• Online: open Manage Billing on our website, which takes the payer to the Stripe Customer Portal, and choose cancel.
• By email: the payer can email support@d1performancetraining.com from the email address on the account and we will process the cancellation.

Cancellation stops the next renewal. It takes effect at the end of the current paid term, and the Athlete keeps access through the end of that term. Except as provided by The Unconditional Guarantee (Section 10) or required by law, amounts already paid are not refunded or prorated when you cancel mid-term. Free trials require no cancellation at all — they simply end unless you purchase.

The Founding 100 is a limited founding cohort of 100 paid Athlete Subscription seats on the Core Annual plan, offered at a founding annual price. If you purchase a Founding 100 seat, these terms apply:

• Founding 100 is available on the Core Annual plan only. It does not include Premium trainer support or video review, and it does not create an automatic discount on Premium. Founding Athletes receive priority access to Premium as trainer capacity opens.
• The founding price is locked for the subject Athlete for as long as the Founding 100 Core Annual Subscription is maintained, and the lock survives a lapse: if the Subscription lapses and the same Athlete later returns to Core Annual, the founding price still applies.
• The seat and its price lock belong to the specific subject Athlete. They are not transferable to a sibling, another Athlete, a household, or a different payer account.
• Founding 100 seats are counted by paid Athlete Subscriptions. A seat is claimed only at paid purchase — starting a free trial does not reserve, hold, or claim a seat. Availability is rechecked at the moment of paid conversion. If the cohort sells out before a trialing Athlete converts, that Athlete can still subscribe at the then-current standard Core or Premium pricing.
• Founding 100 membership includes founder-led onboarding and feedback access during our beta period and future online platform upgrades as described in the offer at the time of purchase.

The Unconditional Guarantee. If you are not satisfied with a Subscription for any reason, contact support@d1performancetraining.com within 30 days of your first charge for that Athlete’s Subscription and we will refund that charge in full — no questions, no hoops. The guarantee applies to the first charge of a Subscription (including a trial conversion or direct paid start); it is a satisfaction guarantee, not an outcome guarantee, and it makes no promise of physical results, recruiting outcomes, or anything else. When a guarantee refund is issued, paid access ends.

Other refunds. Outside The Unconditional Guarantee, payments are non-refundable and we do not prorate mid-term cancellations, except that we will always correct billing errors and duplicate charges, and nothing in these Terms limits any non-waivable refund or cancellation right you have under applicable law. Refunds are issued to the original payment method.

Where available, families may separately purchase in-person training at a physical facility. Those services are governed by our In-Person Training Terms, which cover Session Credits and Transportation Credits, scheduling, Parent/Guardian acknowledgments, facility conduct, and in-person assumption of risk. Nothing in these Terms includes in-person training or promises availability in any location.

Strength and conditioning training is physical activity, and any physical activity — online-programmed or in-person — carries inherent risks, including muscle soreness, strains, sprains, more serious injury, and, in rare cases, catastrophic injury. Our programming is designed to be age-appropriate, technique-first, and conservatively progressed, but no program can eliminate these risks.

To the fullest extent permitted by applicable law, by using the Service you (and, for a minor Athlete, the Parent/Guardian authorizing that use) acknowledge these inherent risks and voluntarily accept them. You agree that the Athlete will: obtain a physician’s clearance before beginning training if there is any doubt about their health; use appropriate equipment, spotters, and supervision for heavy or technical lifts; train within their ability; and stop immediately and seek qualified medical care for sharp pain, dizziness, chest pain, numbness, swelling, or anything that feels wrong. Nothing in this section limits rights that applicable law does not allow to be limited, including protections some states provide to minors.

D1 Performance provides training, nutrition, recovery, and eligibility education and tools. The Service — including pain-safe training adjustments, recovery content, readiness features, and fuel targets — is not medical advice, diagnosis, treatment, physical therapy, or dietetic counseling, and it is not a substitute for care from a physician, physical therapist, registered dietitian, or other licensed professional.

Nutrition features are built around age-appropriate targets for growing athletes and never prescribe aggressive calorie deficits. Health signals read from Apple Health or Health Connect are used only to personalize the training experience as described in our Privacy Policy — they are never used for diagnosis. Always consult a qualified professional for medical concerns, injuries, or before starting a new training or nutrition program.

The Service lets you submit content: training logs, check-ins, messages, photos (such as nutrition-label snapshots), and videos (such as form-check clips for Premium review) (“Your Content”). You retain ownership of Your Content.

You grant D1 Performance a limited, non-exclusive, worldwide, royalty-free license to host, store, process, display, and transmit Your Content solely to operate, provide, secure, and improve the Service for you and the accounts linked to yours — for example, showing a Parent/Guardian the Athlete’s progress, or letting a Premium Trainer review a form-check video. We do not use Your Content for advertising, and we do not sell it. We will not use an identifiable Athlete’s content in marketing without separate written permission from the Athlete’s Parent/Guardian (or the Athlete, if 18 or older).

Nutrition-label photos are re-encoded on your device to remove metadata, processed transiently to draft an entry, and not retained as D1 media. Only the nutrition entry you review and save is stored.

You are responsible for Your Content and must have the rights to submit it. We may remove content that violates these Terms or the law.

You agree not to:

• Misrepresent your identity, age, or authority — including posing as an Athlete’s Parent/Guardian when you are not, or entering a false date of birth.
• Attempt unauthorized access to accounts, systems, or other users’ data, or probe, scan, or test the vulnerability of the Service.
• Interfere with the Service’s operation, including through malware, scraping, rate abuse, or circumventing technical or eligibility controls (such as trial or Founding 100 limits).
• Submit unlawful, abusive, harassing, sexually explicit, or harmful content, or use the Service to harm or exploit any minor.
• Copy, resell, sublicense, reverse engineer, or create derivative works from the Service or its programming content except as allowed by law.
• Use the Service in violation of applicable law.

We may investigate violations and suspend or terminate accounts that break these rules (see Section 18).

The Service — including software, training programs and progressions, content, branding, and design — is owned by D1 Performance or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service, including the Native App on devices you own or control, for personal, non-commercial use in accordance with these Terms.

If you send us feedback or suggestions, we may use them without restriction or compensation.

The Service works with third-party services, including Stripe (payments and billing management), Clerk (authentication), Apple Health and Android Health Connect (optional health signals), and the Apple App Store and Google Play (app distribution). Your use of a third party’s service is governed by that third party’s terms, and we are not responsible for third-party services.

If you downloaded the Native App from the Apple App Store or Google Play: these Terms are between you and D1 Performance, not with Apple Inc. or Google LLC. Apple and Google have no obligation to provide maintenance or support for the app and are not responsible for addressing claims relating to it (including product liability, legal compliance, or IP claims). Apple and its subsidiaries are third-party beneficiaries of these Terms as they apply to the iOS app and may enforce them against you. You represent that you are not located in a country subject to a U.S. government embargo and are not on any U.S. government restricted-party list.

You may stop using the Service at any time. Any D1 Performance account — Athlete or Parent/Guardian — can be deleted directly in the app:

1. Open the D1 Performance app and sign in.
2. Go to Account and choose Delete Account.
3. Review the deletion preview — it shows exactly what will be deleted and what will be retained for your specific account.
4. Confirm. Deletion is permanent and cannot be undone.

Delete by email. If you cannot access the app, email support@d1performancetraining.com from the email address on the account and ask for account deletion. We verify deletion requests by matching the account email, and we may ask a follow-up question if anything about the request needs confirming. A Parent/Guardian may request deletion of their linked minor Athlete’s account the same way.

What is deleted. When deletion is confirmed, we purge your profile, Linked Account connections, invites, service requests, evaluations, and push notification registrations; anonymize your identity record so remaining operational data is no longer associated with you; delete your sign-in account with our authentication provider; and stop reading Apple Health / Health Connect data (you can also revoke that permission in your device settings at any time). Residual copies in encrypted backups roll off automatically on the backup schedule.

What is retained. Some records must remain, in retained or anonymized form, after deletion: billing, tax, and refund records required for financial and legal compliance (payment records are held by Stripe under its own obligations); records needed for fraud prevention, safety, security, or to comply with legal obligations — including the minimal record that enforces one-trial-per-Athlete eligibility; and support email history as our record of requests and resolutions. The in-app deletion preview lists what applies to your account before you confirm. The Privacy Policy covers deletion rights in full.

• Deletion does not by itself cancel billing. If an active Subscription exists, cancel it (Section 8) before or alongside deletion; we warn active payers about this in the deletion flow.
• Deleting a Parent/Guardian account removes that account’s linked access but does not delete a linked Athlete’s account, and vice versa.

We may suspend or terminate your access (with notice where practicable) if you materially breach these Terms, if we must do so to protect users, minors, or the Service, or if required by law. If we terminate your paid Subscription without cause, we will refund the prorated unused portion of what you prepaid. Sections that by their nature should survive termination (including Sections 10, 12, 14, 16, and 19–22) survive.

Talk to us first. Before filing any claim, you and we each agree to try to resolve the dispute informally: send a written description of the dispute to legal@d1performancetraining.com (or we will send one to your account email), and both sides will have 60 days from receipt to resolve it before arbitration or litigation may begin.

Arbitration. Except for the carve-outs below, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The Federal Arbitration Act governs this section. The arbitrator (not a court) resolves disputes about the scope or enforceability of this arbitration agreement, except that a court decides the enforceability of the class action waiver. Arbitration will be conducted by videoconference or, if an in-person hearing is required, in the county where you live (or another mutually agreed location). AAA fees will be allocated under the AAA Consumer Rules, and we will pay those fees where the rules or applicable law require us to.

Carve-outs. Either party may (a) bring an individual claim in small claims court, and (b) seek injunctive or other equitable relief in court for infringement or misuse of intellectual property or for unauthorized access to the Service. You may also report concerns to any government agency, and nothing here limits a regulator’s authority.

Class action and jury waiver. Disputes will be resolved only on an individual basis. Neither you nor we may participate in a class, collective, consolidated, or representative action, and you and we each waive the right to a jury trial. If the class action waiver is found unenforceable as to a particular dispute, that dispute (and only that dispute) must proceed in court.

Batch arbitration. If 25 or more similar demands are filed against us by the same or coordinated counsel, the AAA will administer them in batches of up to 50 per batch in a single consolidated arbitration per batch, to keep fees and schedules proportionate.

30-day right to opt out. You may reject this arbitration agreement (keeping the rest of these Terms) by emailing legal@d1performancetraining.com within 30 days of first accepting these Terms, with your name, account email, and a statement that you opt out of arbitration. Opting out does not affect any other provision of these Terms.

If arbitration is found unenforceable or unavailable for a dispute, that dispute will be brought exclusively in the state or federal courts located in Alexandria, Virginia, and you and we consent to their jurisdiction, except where the law of your state of residence requires a different forum.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, D1 PERFORMANCE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT TRAINING WILL PRODUCE ANY PARTICULAR RESULT.

Some jurisdictions do not allow certain warranty disclaimers, so parts of this section may not apply to you. This section does not limit The Unconditional Guarantee in Section 10.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) D1 PERFORMANCE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL; AND (B) D1 PERFORMANCE’S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (i) $100 OR (ii) THE AMOUNTS YOU PAID D1 PERFORMANCE FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These limits do not apply to liability that cannot be limited by law, including liability for gross negligence, willful misconduct, or personal injury where applicable law prohibits limiting it. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

To the fullest extent permitted by law, you agree to indemnify and hold D1 Performance and its officers, employees, and agents harmless from third-party claims, damages, and reasonable costs (including attorneys’ fees) arising out of Your Content, your violation of these Terms, or your violation of law or the rights of a third party — except to the extent caused by our own breach, negligence, or misconduct. This section does not apply where prohibited, and does not require any consumer to indemnify us for our own wrongdoing.

These Terms are governed by the laws of the Commonwealth of Virginia and the Federal Arbitration Act, without regard to conflict of laws principles — except that if you reside in a state whose law grants you non-waivable consumer protections, those protections still apply to you.

We may update these Terms from time to time. If a change is material — for example, to pricing structure, the guarantee, or dispute resolution — we will provide advance notice by email or in-app notice before it takes effect, and the change will apply prospectively. Material changes to Section 19 (Dispute Resolution) will not apply to disputes that arose before the change, and each update restarts the 30-day arbitration opt-out window for that update. The “Last updated” date above reflects the current version. If you do not agree to updated Terms, stop using the Service and, if applicable, cancel your Subscription before the change takes effect.

These Terms, together with the Privacy Policy and any offer terms presented at checkout, are the entire agreement between you and D1 Performance about the Service. If any provision is found unenforceable, it will be modified to the minimum extent necessary or severed, and the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets, in which case your rights under these Terms continue. We are not liable for delays or failures caused by events beyond our reasonable control. Notices to you may be sent to your account email address; legal notices to us go to legal@d1performancetraining.com or our mailing address below.

For help with your account, billing, cancellation, refunds, or a data request, contact support@d1performancetraining.com.

For legal questions about these Terms, contact legal@d1performancetraining.com, or write to D1 Performance LLC, 3553 Drews Ct, Alexandria, VA 22309.