Support

Email our monitored Support inbox at support@d1performancetraining.com. This email path is available if you cannot sign in or cannot use an in-app Support entry point.

Tell us the email address on the Account and the kind of help you need. Do not email passwords, authentication codes, payment-card details, Health measurements, private messages, or media. D1 Performance may verify identity, payer authority, or linked-account authority before discussing protected Account information or acting on a request.

Support can help when you cannot access your Account, need an identity-verified privacy path, or have questions before deletion. Review the Athlete, payer Parent/Guardian, nonpayer Parent/Guardian, paid-through access, credit, retention, and refund scenarios in the Terms of Service.

Read the Privacy Policy, Consumer Health Data Privacy Policy, and Data trust summary for help with access or correction requests, optional Apple Health disconnection, under-18 linked Parent/Guardian controls, stored Health-data deletion, or full Account deletion.

The authorized payer normally manages payment details and cancellation in the hosted Stripe Customer Portal on the D1 Performance website. Contact Support for access problems, billing errors, duplicate charges, fraud, payer transfer, late-payment reconciliation, or refund-path questions. Review the service rules in the Terms of Service.

A D1 Performance team member monitors the inbox and will respond using the Account email or another verified contact path. Complex privacy, billing, safety, or authorization questions may require verification and follow-up before they can be resolved. D1 Performance does not publish a guaranteed response time on this page.